Advice and Information

These short videos produced by the North East Ambulance Service can help you learn about their service, including how and when to call 999 and 111, and what to do in an emergency.

Are you a refugee or seeking asylum in England? Learn about how to access NHS care and what services you’re entitled to.

Waiting for an attention deficit hyperactivity disorder (ADHD) assessment can take a long time. What support is available for people while they wait?

Have you heard of Health and Care Passports? They're designed to be an easy way to give care professionals all the information they need to tailor your care to you.

Does signing up with your dentist work the same way as registering with your GP? If you think the answer is yes, you're not alone.

At times, patients may have concerns about the services provided by their GP practice. Whether it’s about appointment availability, communication issues, or another aspect of care, it’s important for patients to feel confident in addressing these matters. One of the best ways to raise a concern is by contacting the practice manager.

Learn what NHS 111 is and how you can use the service to book an A&E appointment

A second opinion is when you choose to request the expertise of another healthcare professional after you've been given a diagnosis or treatment plan. What are the new rules about second opinions and and how can you request one?

GP practices very rarely remove patients from their list. If you are removed from a GP practice, you may need to register with a new one.

Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

People are often in need of out-of-hours medical assistance. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

We’ve compiled a number of useful links and downloadable resources to help you stay informed.