In October, we spoke to a man at Trinity Square who had been struggling to access dental care for several years. We listened to the challenges he was facing, and directed him to a list of dentists providing NHS care.
He returned later the same day and told us: "I thought everyone had given up on me, but your advice helped me get through to a dentist who said they could help me!"
We also heard from a local woman who was struggling to care for a child with significant support needs. She was exhausted after months with no respite support, her previous complaint still unresolved, and with no answers from local services.
We listened to her experiences, and helped her to follow up on her advocacy request. This call confirmed that she was due to be allocated an advocate in a few working days. She was happy with this news and with the help she had received, and agreed to share her feedback with us so that her negative experience could help improve services for others in the future.