Ambulance Information Videos

Advice and Information - 14 October 2025

These short videos produced by the North East Ambulance Service can help you learn about their service, including how and when to call 999 and 111, and what to do in an emergency.

You can find the North East Ambulance Service's full library of videos here:
https://www.neas.nhs.uk/first-aid-community/learning-zone/learning-zone

When to use 999

When to call 999 - Learning Zone - North East Ambulance Service:

To view a version of this video with BSL and subtitles, click here.

When to contact 111

When to call 111 - Learning Zone - North East Ambulance Service:

To view a version of this video with BSL and subtitles, click here.

What happens when you call 999

What happens when you call 999? - North East Ambulance Service:

To view a version of this video with BSL and subtitles, click here.

How we assess your call

How we assess your call - Learning Zone - North East Ambulance Service

To view a version of this video with BSL and subtitles, click here.

Learn CPR with CPR man

CPR Man - learn life saving skills with CPR Man

To view a version of this video with BSL and subtitles, click here.

Using a defibrillator

Using a defibrillator - Learning Zone - North East Ambulance Service

To view a version of this video with BSL and subtitles, click here.

Patient Transport Services

NEAS Patient Transport Services Learning Zone