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Our Safeguarding Policies

Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.
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Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We're here to find out what works and what doesn't in local health and social care services. We also welcome feedback about our own services to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.
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Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
Report

Youthwatch Launch Event

We launched Youthwatch Project on 7 February 2023. We are looking for organisations involved in working with young people to attend this event to find out more about Healthwatch and helping involve young people in our work.
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Caring for Care Givers in Gateshead

This survey was developed by Healthwatch Gateshead to help Gateshead Council understand the experiences of care givers (unpaid carers) as we come out of the Covid 19 pandemic.
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Special Educational Needs and Disabilities: Services Experiences of children, young people, and their families in Gateshead

Healthwatch Gateshead, working in partnership with the Northeast and North Cumbria Integrated Care Board (ICB), engaged with children and young people with Special Educational Needs and Disabilities (SEND) and their families (CYP&F) to understand their experiences across education, health, and social services. The feedback from the CYP&F will feed into the joint commissioning strategy in Gateshead to help ensure the strategy reflects local needs.
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Zoom and a cuppa!

Healthwatch Gateshead and Newcastle October online forum

Our monthly forums are a chance for anyone and everyone to learn more about health and social care services in our area. We aim to keep you updated with any changes to services in particular, and health and social care in general. This is for sharing, so while we have a lot to say, we also want to hear your views and feedback, and answer your questions.
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International Week of Deaf People

Did you know that there are more than 200 different sign languages in use around the globe? With more than 70 million deaf people worldwide, it’s important to be aware of this accessible, expressive form of communication.
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