Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We're here to find out what works and what doesn't in local health and social care services. We also welcome feedback about our own services to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.


File download
Complaints, Compliments and Comments Policy

If you need this document in an alternative format please contact info@healthwatchgateshead.co.uk or call freephone 0800 038 5116.

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