News and reports

Telephone Mystery Shopping Project 30 September 2016
GP Practices Across Gateshead

This report outlines the key activities undertaken by Healthwatch Gateshead to support, promote and encourage residents to have a stronger voice in their health and social care by either being the representative of diverse communities or by providing intelligence – including evidence from people’s views and experiences – to influence the policy, planning, commissioning and delivery of health and social care.

Healthwatch England report on 360 degree feedback on Healthwatch Gateshead's performance to date.

Healthwatch Gateshead carried out some detailed work on patients experience on the discharge process from the Queen Elizabeth Hospital, Gateshead

Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies

Our annual report detailing our work for the financial year 2015-16

Our annual report detailing our work for the financial year 2016-17.

Healthwatch Gateshead (HWG) was receiving anecdotal comments on access to GPs and Out of Hours Provision. We acknowledged that there appears to be a common theme both regionally and nationally and we wanted to try and establish a clearer picture of how things are working for the residents of Gateshead

Gateshead Council issued budget consultation papers, covering Adult Social care, Children
Services and Public Health.

It has been a year of significant change for Healthwatch Gateshead for both the board and the staff team.

Healthwatch Gateshead held its first Annual Event on Tuesday 11 November 2014 at 10 am -12:30 noon at, Gateshead Civic Centre. It was decided to open the event up to members of the public and stakeholders with the view of engaging with as many people as possible.

First annual report of Healthwatch Gateshead