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Our Whistle Blowing Policy

Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner.
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Our Safeguarding Policies

Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.
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Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We're here to find out what works and what doesn't in local health and social care services. We also welcome feedback about our own services to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.
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Our complaints process

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
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Caring for Care Givers in Gateshead

This survey was developed by Healthwatch Gateshead to help Gateshead Council understand the experiences of care givers (unpaid carers) as we come out of the Covid 19 pandemic.
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Special Educational Needs and Disabilities: Services Experiences of children, young people, and their families in Gateshead

Healthwatch Gateshead, working in partnership with the Northeast and North Cumbria Integrated Care Board (ICB), engaged with children and young people with Special Educational Needs and Disabilities (SEND) and their families (CYP&F) to understand their experiences across education, health, and social services. The feedback from the CYP&F will feed into the joint commissioning strategy in Gateshead to help ensure the strategy reflects local needs.
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Annual report 2021–22

Our annual report for 2021–22 outlines Healthwatch activities over the year to understand and improve people's experiences of social care and health services in Gateshead.
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Eight ways to make a difference

In 2019—2020 we focused on children and young people’s mental health services. Via a survey, focus group and one to one interviews, we heard from 239 people (103 children and young people and 136 parents and carers).

Our main findings were that children, young people and their parents and carers do not have a full understanding of what a self-referral is and how to make one.
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Healthwatch Participation in Practice Award 2019-2022 interim report

It has been a contractual requirement for each GP practice since April 2016 to have an active and involved Patient Participation Group (PPG).

We wanted to create a best practice award for PPGs aims to increase and improve the involvement of patients in their GP practice. Several GP practices in Newcastle and Gateshead participated in our pilot from autumn 2019 to February 2021. This interim report outlines what we did.
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