1. Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.
  2. Report -

    We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care).
  3. Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most of your GP appointment.
  4. Advice and Information -

    We’ve compiled a number of useful links and downloadable resources to help you stay informed.
  5. News -

    While people think about the North East Ambulance Service (NEAS) as ambulances responding to 999 calls, nearly two-thirds of their work is answering calls to NHS111. From life-threatening emergencies to general health advice, NEAS plays a key role in the North East healthcare system.
  6. News -

    We are looking to gather experiences of those who have been discharged from the Queen Elizabeth Hospital in the last 12 months on Pathway 0.
  7. Report -

    Healthwatch England report on 360 degree feedback on Healthwatch Gateshead's performance to date.
  8. Report -

    Our annual report detailing our work for the financial year 2019-20.
  9. Report -

    Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Gateshead.
  10. Report -

    In late 2021 we asked a cross cutting stakeholder and partner group of 42 organisations to complete our stakeholder feedback survey. This was used to steer us on our recent changes and if they were working.
  11. Report -

    Healthwatch Gateshead Committee meeting- Agenda
  12. Report -

    19 October 2021
  13. Report -

    14 October 2020
  14. Report -

    10 July 2019, 10am —12 noon
    St Mary’s Heritage Centre, Gateshead
  15. Report -

    7 November 2018, 1—3pm
    Room 1B, Davison Building
  16. Report -

    31 October 2017 – 10.00am 12pm
    Bewicks, Gateshead Civic Centre
  17. Report -

    This is a copy of our Record Keeping and Retention Policy
  18. Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
  19. Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
  20. Report -

    Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.
  21. Report -

    Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner.
  22. Report -

    Healthwatch Gateshead Committee meeting- 17/01/23
  23. Report -

    Minutes of the committee meeting held on 18/04/2023.
  24. Report -

    Read our latest annual report and all that we have done through the year as your local Healthwatch.
  25. News -

    We are delighted to announce that the time has come for our much-anticipated Annual Joint Meeting, and we cordially invite you to join us for this significant event. This gathering serves as a valuable platform to strengthen our collaboration, share insights, and align our efforts for continued success.
  26. Report -

    This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead.
  27. News -

    Read our Newsletters for 2023, stay up to date with information and activities from Healthwatch Gateshead.
  28. News -

    Celebrating Success: A Heartfelt Thank You for Making Our Annual Joint Meeting a Triumph!
  29. Report -

    Read our minutes from the Healthwatch Gateshead Committee Meeting on 20 July 2023.
  30. News -

    Healthwatch Gateshead proudly announces the appointment of Afsana Begum as their dynamic new Research and Engagement Manager. Armed with an impressive degree in Public Health, Afsana brings a wealth of knowledge and experience that will further invigorate the organisations' commitment to enhancing the health and well-being of individuals accessing health and social care services in Newcastle and Gateshead.
  31. Report -

    Minutes of committee meeting held on 31 October 2023
  32. Report -

    Read our minutes from the Healthwatch Gateshead Committee Meeting on 17 Jan 2024.
  33. Report -

    Read our minutes from the Healthwatch Gateshead Committee Meeting on 02 April 2024.
  34. News -

    As the voice of local people using health and social care, we ensure service providers listen and influence them to make changes so their services better meet the needs of the community. Your involvement will be instrumental in shaping the very fabric of health and social care services in Gateshead.
  35. Report -

    This year, Healthwatch Gateshead has focused on reaching out further to people in their communities to support them and hear their views. Download our latest Annual Report to find about more about all the work we've done to support local communities and help your voice to be heard.
  36. Report -

    Read our minutes from the Healthwatch Gateshead Committee Meeting on 10 June 2024.
  37. News -

    Join us at Gateshead International Stadium for the Annual Joint Meeting of Healthwatch Gateshead and Healthwatch Newcastle on Thursday the 19th of September (1pm-3.30pm).
  38. News -

    Read our Newsletters for 2024, stay up to date with information and activities from Healthwatch Gateshead.
  39. News -

    This summer Healthwatch Gateshead and Healthwatch Newcastle attended Newcastle Mela, Pride in the City and the Out Northeast Family Picnic in Gateshead's Saltwell Park.
  40. News -

    Read our minutes from the Healthwatch Gateshead Committee Meeting on 23 July 2024.
  41. News -

    On the 19th of September we held our Annual Joint Meeting, shared between Healthwatch Gateshead and Healthwatch Newcastle. It was an opportunity sharing our recent achievements, our current activities and our plans for the future, as well as receive feedback and input from partner organisations and the general public.
  42. News -

    Every week, we are out and about in local communities across Gateshead, sharing information about health and social care with the public and giving them the chance to share their experiences with us. Come say hello!