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Healthwatch Gateshead (HWG) was receiving anecdotal comments on access to GPs and Out of Hours Provision. We acknowledged that there appears to be a common theme both regionally and nationally and we wanted to try and establish a clearer picture of how things are working for the residents of Gateshead -
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Our annual report detailing our work for the financial year 2016-17. -
Report -
Healthwatch Gateshead activity report from September 2016 - March 2017. Presented to Overview and Scrutiny Committee March -
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Our report on communication methods and support from providers for people with hearing loss. -
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A joint report with Healthwatch Newcastle on what urgent care means to local people. -
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This was the first joint conference between Healthwatch Newcastle and Healthwatch Gateshead. We discussed our recent research, which included looking at people’s experience of education, health and care (EHC) plans in Newcastle and at how residents are involved in decisions about their own care and in how their care home is run.
Delegates also shortlisted Healthwatch Newcastle’s priorities for 2017—18. -
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During summer 2017 we gathered the views and experiences of carers on carer’s assessments in Gateshead in order to provide evidence for providers and commissioners to improve access and service provision. -
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During the autumn of 2017 Healthwatch Gateshead and Healthwatch Newcastle gathered the views and experiences from people, and their carers, who have been through the NHS continuing healthcare (CHC) process. -
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Healthwatch Gateshead annual report 2017-18 -
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This joint conference between Healthwatch Newcastle and Healthwatch Gateshead examined the principles, approaches and methods we use to engage with the public. -
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During autumn 2018 the Local Government Association (LGA) asked people to think about the future of adult social care and support. As part of this we asked the views of Gateshead residents. The responses received are in this document, and also formed part of the response from Gateshead’s Health and Wellbeing Board, which was submitted to government. -
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During autumn 2018 we investigated how proposed cuts to adult social care funding by Gateshead Council might impact on services users and their carers. -
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Throughout the autumn and winter of 2018 we gathered the views and experiences of groups and communities on mental health services in Newcastle and Gateshead.
We worked with several local organisations, which carried out research on our behalf. You can read all the ‘mini reports’ that contributed to this main report at www.healthwatchnewcastle.org.uk/mental-health-mini-reports -
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Our annual report detailing our work for the financial year 2018-19. -
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During autumn 2019 we used a variety of methods to engage with people about their experiences of Adult Social Care Direct in Gateshead -
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The report from the first forum, held in February 2020. This forum supports and develops patient participation groups (PPGs) in Newcastle and Gateshead. -
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In 2019—2020 we focused on children and young people’s mental health services. Via a survey, focus group and one to one interviews, we heard from 239 people (103 children and young people and 136 parents and carers).
Our main findings were that children, young people and their parents and carers do not have a full understanding of what a self-referral is and how to make one. -
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Following on from the report Xenzone, the company who manages and operates the service Kooth gave some information and a response to the report, highlighting their learning and approach moving forwards to promote Kooth across both Newcastle and Gateshead -
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Our annual report detailing our work for the financial year 2019-20. -
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In early 2020 we worked with The Gateshead Housing Company. We gathered experiences of their service users on accessing Arabic interpreting and translation services for health appointments in Gateshead. -
Report -
We launched a survey in May 2020 titled ‘COVID-19: your experiences of health and social care’. This is the report on the responses we received up to the end of May 2020. -
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This is the COVID report on the responses we received up to the end of June 2020. -
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In May 2020 CBC Health GP Federation asked us to develop a survey for GP patients in Gateshead on the impact of COVID-19. -
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This is the final COVID report on the responses we received up to the end of July 2020. -
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We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care). -
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This report builds on our ‘Don’t box me in’ report. Young people and their parents/carers were asked how easy or difficult it was for young people to access health services in Newcastle and Gateshead.
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Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Gateshead. -
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In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.
We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally. -
Report -
Healthwatch Gateshead, working in partnership with the Northeast and North Cumbria Integrated Care Board (ICB), engaged with children and young people with Special Educational Needs and Disabilities (SEND) and their families (CYP&F) to understand their experiences across education, health, and social services. The feedback from the CYP&F will feed into the joint commissioning strategy in Gateshead to help ensure the strategy reflects local needs. -
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In late 2021 we asked a cross cutting stakeholder and partner group of 42 organisations to complete our stakeholder feedback survey. This was used to steer us on our recent changes and if they were working. -
Report -
It has been a contractual requirement for each GP practice since April 2016 to have an active and involved Patient Participation Group (PPG).
We wanted to create a best practice award for PPGs aims to increase and improve the involvement of patients in their GP practice. Several GP practices in Newcastle and Gateshead participated in our pilot from autumn 2019 to February 2021. This interim report outlines what we did. -
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Healthwatch teams across the North East region saw a significant increase in concerns about accessing NHS dental care during 2021. Eight local Healthwatch worked together to gather people’s experiences in the region. This report outlines our collective survey findings from March 2020 to January 2022. -
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Healthwatch teams across the North East region saw a significant increase in concerns about accessing NHS dental care during 2021. Eight local Healthwatch worked together to gather people’s experiences in the region. This report outlines survey findings for people living in and accessing dental care in Gateshead from March 2020 to December 2021. -
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Our annual report for 2021–22 outlines Healthwatch activities over the year to understand and improve people's experiences of social care and health services in Gateshead. -
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Healthwatch Gateshead Committee meeting- Agenda
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19 October 2021
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14 October 2020 -
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10 July 2019, 10am —12 noon
St Mary’s Heritage Centre, Gateshead
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7 November 2018, 1—3pm
Room 1B, Davison Building
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31 October 2017 – 10.00am 12pm
Bewicks, Gateshead Civic Centre -
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With living costs on the rise, Healthwatch England’s new findings show that health inequalities are widening as people in every part of the country struggle to pay for dental care. -
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This is a copy of our Record Keeping and Retention Policy -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
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Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with. -
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Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner. -
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Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
- Reliability, Availability, and Responsiveness
- Delivering a High Standard of Care
- Integrity and the Alignment of Words & Actions
- Patients’ Safety
Our full report will be available to read here
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Healthwatch Gateshead Committee meeting- 17/01/23 -
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Are you prepared for the May bank holidays?
Have you ordered your repeat prescriptions yet?
We just wanted to remind you so that you don't run out of medication on your lovely vacations! -
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This year our volunteer Raj will be presenting on stroke awareness on June 7. He will be talking about what a stroke is, risk factors, signs of a stroke and some ideas on how to support people following a stroke.
Raj is a part of the Stroke Association and worked on NHS Stroke wards. He also supports children and young people with their special needs in schools.
Following this presentation, our Volunteer and Engagement Officer Lesley Tweddell will ask for a vote of thanks and appreciation to all our volunteers for supporting the work of Healthwatch throughout the year.
If you would like to know more about the role of a volunteer in Healthwatch come along and get more information from our stall on the day.