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Resilient communities in Gateshead: reflections on the impact of COVID-19 -
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Healthwatch Gateshead held its first Annual Event on Tuesday 11 November 2014 at 10 am -12:30 noon at, Gateshead Civic Centre. It was decided to open the event up to members of the public and stakeholders with the view of engaging with as many people as possible. -
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First annual report of Healthwatch Gateshead -
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Gateshead Council issued budget consultation papers, covering Adult Social care, Children
Services and Public Health. -
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On 3 June 2015, Healthwatch Newcastle and Healthwatch Gateshead teamed up with the Regional Refugee Forum (RRF) to hold an event for asylum seekers and refugees resident in Newcastle and Gateshead. -
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It has been a year of significant change for Healthwatch Gateshead for both the board and the staff team. -
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Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. -
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Listening event covering 8 topics for discussion. This report details residents views, comments and suggestions put directly to health and social decision makers in Gateshead. -
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Healthwatch England report on 360 degree feedback on Healthwatch Gateshead's performance to date. -
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Telephone Mystery Shopping Project 30 September 2016
GP Practices Across Gateshead -
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This report outlines the key activities undertaken by Healthwatch Gateshead to support, promote and encourage residents to have a stronger voice in their health and social care by either being the representative of diverse communities or by providing intelligence – including evidence from people’s views and experiences – to influence the policy, planning, commissioning and delivery of health and social care. -
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Our annual report detailing our work for the financial year 2015-16 -
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Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies -
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Healthwatch Gateshead carried out some detailed work on patients experience on the discharge process from the Queen Elizabeth Hospital, Gateshead -
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Healthwatch Gateshead (HWG) was receiving anecdotal comments on access to GPs and Out of Hours Provision. We acknowledged that there appears to be a common theme both regionally and nationally and we wanted to try and establish a clearer picture of how things are working for the residents of Gateshead -
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Our annual report detailing our work for the financial year 2016-17. -
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Healthwatch Gateshead activity report from September 2016 - March 2017. Presented to Overview and Scrutiny Committee March -
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Our report on communication methods and support from providers for people with hearing loss. -
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A joint report with Healthwatch Newcastle on what urgent care means to local people. -
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This was the first joint conference between Healthwatch Newcastle and Healthwatch Gateshead. We discussed our recent research, which included looking at people’s experience of education, health and care (EHC) plans in Newcastle and at how residents are involved in decisions about their own care and in how their care home is run.
Delegates also shortlisted Healthwatch Newcastle’s priorities for 2017—18. -
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During summer 2017 we gathered the views and experiences of carers on carer’s assessments in Gateshead in order to provide evidence for providers and commissioners to improve access and service provision. -
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During the autumn of 2017 Healthwatch Gateshead and Healthwatch Newcastle gathered the views and experiences from people, and their carers, who have been through the NHS continuing healthcare (CHC) process. -
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Healthwatch Gateshead annual report 2017-18 -
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This joint conference between Healthwatch Newcastle and Healthwatch Gateshead examined the principles, approaches and methods we use to engage with the public. -
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During autumn 2018 the Local Government Association (LGA) asked people to think about the future of adult social care and support. As part of this we asked the views of Gateshead residents. The responses received are in this document, and also formed part of the response from Gateshead’s Health and Wellbeing Board, which was submitted to government. -
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During autumn 2018 we investigated how proposed cuts to adult social care funding by Gateshead Council might impact on services users and their carers. -
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Throughout the autumn and winter of 2018 we gathered the views and experiences of groups and communities on mental health services in Newcastle and Gateshead.
We worked with several local organisations, which carried out research on our behalf. You can read all the ‘mini reports’ that contributed to this main report at www.healthwatchnewcastle.org.uk/mental-health-mini-reports -
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Our annual report detailing our work for the financial year 2018-19. -
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During autumn 2019 we used a variety of methods to engage with people about their experiences of Adult Social Care Direct in Gateshead -
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The report from the first forum, held in February 2020. This forum supports and develops patient participation groups (PPGs) in Newcastle and Gateshead. -
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In 2019—2020 we focused on children and young people’s mental health services. Via a survey, focus group and one to one interviews, we heard from 239 people (103 children and young people and 136 parents and carers).
Our main findings were that children, young people and their parents and carers do not have a full understanding of what a self-referral is and how to make one. -
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Following on from the report Xenzone, the company who manages and operates the service Kooth gave some information and a response to the report, highlighting their learning and approach moving forwards to promote Kooth across both Newcastle and Gateshead -
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Our annual report detailing our work for the financial year 2019-20. -
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In early 2020 we worked with The Gateshead Housing Company. We gathered experiences of their service users on accessing Arabic interpreting and translation services for health appointments in Gateshead. -
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We launched a survey in May 2020 titled ‘COVID-19: your experiences of health and social care’. This is the report on the responses we received up to the end of May 2020. -
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This is the COVID report on the responses we received up to the end of June 2020. -
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In May 2020 CBC Health GP Federation asked us to develop a survey for GP patients in Gateshead on the impact of COVID-19. -
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This is the final COVID report on the responses we received up to the end of July 2020. -
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We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care). -
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This report builds on our ‘Don’t box me in’ report. Young people and their parents/carers were asked how easy or difficult it was for young people to access health services in Newcastle and Gateshead.
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Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Gateshead. -
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In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.
We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally. -
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Healthwatch Gateshead, working in partnership with the Northeast and North Cumbria Integrated Care Board (ICB), engaged with children and young people with Special Educational Needs and Disabilities (SEND) and their families (CYP&F) to understand their experiences across education, health, and social services. The feedback from the CYP&F will feed into the joint commissioning strategy in Gateshead to help ensure the strategy reflects local needs. -
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In late 2021 we asked a cross cutting stakeholder and partner group of 42 organisations to complete our stakeholder feedback survey. This was used to steer us on our recent changes and if they were working. -
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It has been a contractual requirement for each GP practice since April 2016 to have an active and involved Patient Participation Group (PPG).
We wanted to create a best practice award for PPGs aims to increase and improve the involvement of patients in their GP practice. Several GP practices in Newcastle and Gateshead participated in our pilot from autumn 2019 to February 2021. This interim report outlines what we did. -
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Healthwatch teams across the North East region saw a significant increase in concerns about accessing NHS dental care during 2021. Eight local Healthwatch worked together to gather people’s experiences in the region. This report outlines our collective survey findings from March 2020 to January 2022. -
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Healthwatch teams across the North East region saw a significant increase in concerns about accessing NHS dental care during 2021. Eight local Healthwatch worked together to gather people’s experiences in the region. This report outlines survey findings for people living in and accessing dental care in Gateshead from March 2020 to December 2021. -
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Our annual report for 2021–22 outlines Healthwatch activities over the year to understand and improve people's experiences of social care and health services in Gateshead. -
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Healthwatch Gateshead Committee meeting- Agenda