1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Healthwatch England has put together a useful guide about who can access adult social care and how to pay for it.

  4. Enter and View report Springvale Court 26 October 2016

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

  5. Enter and View report - Hawksbury House Care Home

    Advice and Information -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who
    experience the service first hand.

  6. What does urgent care mean to me?

    Report -

    A joint report with Healthwatch Newcastle on what urgent care means to local people.

  7. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  8. Don't box me in - young people-friendly services

    Report -

    We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care).

  9. How to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most of your GP appointment.

  10. Useful Resources

    Advice and Information -

    We’ve compiled a number of useful links and downloadable resources to help you stay informed.

  11. Share your views on the North East Ambulance Service

    News -

    While people think about the North East Ambulance Service (NEAS) as ambulances responding to 999 calls, nearly two-thirds of their work is answering calls to NHS111. From life-threatening emergencies to general health advice, NEAS plays a key role in the North East healthcare system.

  12. Take part in our Hospital Discharge survey!

    News -

    We are looking to gather experiences of those who have been discharged from the Queen Elizabeth Hospital in the last 12 months on Pathway 0.