1. Record Keeping and Retention Policy

    Report -

    This is a copy of our Record Keeping and Retention Policy

  2. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  3. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  4. Our Safeguarding Policies

    Report -

    Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.

  5. Our Whistle Blowing Policy

    Report -

    Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner.

  6. North East Ambulance Service: Experiences in Gateshead & Newcastle

    Report -

    Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
    Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
    - Reliability, Availability, and Responsiveness
    - Delivering a High Standard of Care
    - Integrity and the Alignment of Words & Actions
    - Patients’ Safety

    Our full report will be available to read here

  7. Committee Meeting - Healthwatch Gateshead

    Report -

    Healthwatch Gateshead Committee meeting- 17/01/23

  8. Dentistry in Newcastle & Gateshead

    Report -

    Health and Social Care Committee inquiry into
    NHS Dentistry Submission

  9. Committee meeting – Healthwatch Gateshead

    Report -

    Minutes of the committee meeting held on 18/04/2023

  10. Annual Report 2022-2023

    Report -

    Read our latest annual report and all that we have done through the year as your local Healthwatch.

  11. Decision Making Policy

    Report -

    This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead.

  12. Committee meeting – Healthwatch Gateshead

    Report -

    Read our minutes from the Healthwatch Gateshead Committee Meeting