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The report from the first forum, held in February 2020. This forum supports and develops patient participation groups (PPGs) in Newcastle and Gateshead. -
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During autumn 2019 we used a variety of methods to engage with people about their experiences of Adult Social Care Direct in Gateshead -
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Our annual report detailing our work for the financial year 2019-20. -
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Following on from the report Xenzone, the company who manages and operates the service Kooth gave some information and a response to the report, highlighting their learning and approach moving forwards to promote Kooth across both Newcastle and Gateshead -
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We launched a survey in May 2020 titled ‘COVID-19: your experiences of health and social care’. This is the report on the responses we received up to the end of May 2020. -
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If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
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In May 2020 CBC Health GP Federation asked us to develop a survey for GP patients in Gateshead on the impact of COVID-19. -
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In early 2020 we worked with The Gateshead Housing Company. We gathered experiences of their service users on accessing Arabic interpreting and translation services for health appointments in Gateshead. -
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This is the COVID report on the responses we received up to the end of June 2020. -
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This is the final COVID report on the responses we received up to the end of July 2020. -
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With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
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We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care). -
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14 October 2020 -
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Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
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We launched Youthwatch Project on 7 February 2023. We are looking for organisations involved in working with young people to attend this event to find out more about Healthwatch and helping involve young people in our work. -
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This is a copy of our Record Keeping and Retention Policy -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
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Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with. -
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Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner. -
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Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
- Reliability, Availability, and Responsiveness
- Delivering a High Standard of Care
- Integrity and the Alignment of Words & Actions
- Patients’ Safety
Our full report will be available to read here
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Healthwatch Gateshead Committee meeting- 17/01/23 -
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Are you prepared for the May bank holidays?
Have you ordered your repeat prescriptions yet?
We just wanted to remind you so that you don't run out of medication on your lovely vacations! -
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This year our volunteer Raj will be presenting on stroke awareness on June 7. He will be talking about what a stroke is, risk factors, signs of a stroke and some ideas on how to support people following a stroke.
Raj is a part of the Stroke Association and worked on NHS Stroke wards. He also supports children and young people with their special needs in schools.
Following this presentation, our Volunteer and Engagement Officer Lesley Tweddell will ask for a vote of thanks and appreciation to all our volunteers for supporting the work of Healthwatch throughout the year.
If you would like to know more about the role of a volunteer in Healthwatch come along and get more information from our stall on the day. -
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If you would like to know more about Youthwatch,
please email-
Healthwatch Newcastle
info@healthwatchnewcastle.org.uk or
Text 07551052751 or Freephone 0808 801 0382
Healthwatch Gateshead
info@healthwatchgateshead.co.uk or
Text 07498503497 or Freephone 0800 038 5116
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Healthwatch Gateshead and Healthwatch Newcastle would like to understand:
The impact of the cost of living on your physical, mental, and social health.
Changes to your health and social care due to the cost of living.
The impact of the cost of living on your interaction with health and social care services. -
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Health and Social Care Committee inquiry into
NHS Dentistry Submission -
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Read our minutes from the Healthwatch Gateshead Committee Meeting -
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Minutes of the committee meeting held on 18/04/2023 -
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Engagement Officer Jay Conlon Uses Personal Experience to Champion LGBTQ+ Health and social care Issues. -
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Read our latest annual report and all that we have done through the year as your local Healthwatch. -
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We are delighted to announce that the time has come for our much-anticipated Annual Joint Meeting, and we cordially invite you to join us for this significant event. This gathering serves as a valuable platform to strengthen our collaboration, share insights, and align our efforts for continued success. -
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This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead. -
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- By Healthwatch England
New research conducted in 2023, reveals a concerning lack of public confidence when it comes to accessing critical NHS services in England. Approximately one-third of adults in England express doubts about their ability to receive timely healthcare, including services such as GP appointments, mental health support, and hospital care. -
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Celebrating Success: A Heartfelt Thank You for Making Our Annual Joint Meeting a Triumph! -
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With more than thirty recognised symptoms of menopause and growing awareness of the impact on day-to-day life, it can help to know what to look out for and what support is available.