1. What does urgent care mean to me?

    Report -

    A joint report with Healthwatch Newcastle on what urgent care means to local people.

  2. Mystery shopping - Accessible Information Standard

    Report -

    Our report on communication methods and support from providers for people with hearing loss.

  3. Healthwatch Gateshead Activity Report September 2016 to March 2017

    Report -

    Healthwatch Gateshead activity report from September 2016 - March 2017. Presented to Overview and Scrutiny Committee March

  4. Healthwatch conference 2017 report

    Report -

    This was the first joint conference between Healthwatch Newcastle and Healthwatch Gateshead. We discussed our recent research, which included looking at people’s experience of education, health and care (EHC) plans in Newcastle and at how residents are involved in decisions about their own care and in how their care home is run.

    Delegates also shortlisted Healthwatch Newcastle’s priorities for 2017—18.

  5. Committee meeting – Healthwatch Gateshead

    Report -

    31 October 2017 – 10.00am 12pm
    Bewicks, Gateshead Civic Centre

  6. What should you expect from home care services?

    Advice and Information -

    Five things you should expect from home care, domiciliary care or help in the home.

  7. PPG forum report — February 2020

    Report -

    The report from the first forum, held in February 2020. This forum supports and develops patient participation groups (PPGs) in Newcastle and Gateshead.

  8. Adult Social Care Direct in Gateshead

    Report -

    During autumn 2019 we used a variety of methods to engage with people about their experiences of Adult Social Care Direct in Gateshead

  9. Healthwatch Gateshead annual report 2019-20

    Report -

    Our annual report detailing our work for the financial year 2019-20.

  10. Kooth response to Eight ways to make a difference

    Report -

    Following on from the report Xenzone, the company who manages and operates the service Kooth gave some information and a response to the report, highlighting their learning and approach moving forwards to promote Kooth across both Newcastle and Gateshead

  11. COVID-19: your experiences of health and social care - May

    Report -

    We launched a survey in May 2020 titled ‘COVID-19: your experiences of health and social care’. This is the report on the responses we received up to the end of May 2020.

  12. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  13. Impact of COVID-19 on Gateshead patients

    Report -

    In May 2020 CBC Health GP Federation asked us to develop a survey for GP patients in Gateshead on the impact of COVID-19.

  14. Lost in translation

    Report -

    In early 2020 we worked with The Gateshead Housing Company. We gathered experiences of their service users on accessing Arabic interpreting and translation services for health appointments in Gateshead.

  15. COVID-19: your experiences of health and social care - June

    Report -

    This is the COVID report on the responses we received up to the end of June 2020.

  16. COVID-19: your experiences of health and social care - July

    Report -

    This is the final COVID report on the responses we received up to the end of July 2020.

  17. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  18. Don't box me in - young people-friendly services

    Report -

    We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care).

  19. Children's Mental Health Week

    Event -

  20. Maternal Mental Health Awareness Week

    Event -

  21. Dying matters awareness week

    Event -

  22. Volunteers week

    Event -

  23. Committee meeting – Healthwatch Gateshead

    Report -

    14 October 2020

  24. Organ Donation Awareness Week

    Event -

  25. World Suicide Prevention Day

    Event -

  26. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.