1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Healthwatch England has put together a useful guide about who can access adult social care and how to pay for it.

  4. Enter and View report Springvale Court 26 October 2016

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

  5. Enter and View report - Hawksbury House Care Home

    Advice and Information -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who
    experience the service first hand.

  6. What does urgent care mean to me?

    Report -

    A joint report with Healthwatch Newcastle on what urgent care means to local people.

  7. What people think about the COVID19 vaccine

    Report -

    In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.

    We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally.

  8. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  9. One-third of adults in England express doubts about their ability to receive timely healthcare

    News -

    - By Healthwatch England

    New research conducted in 2023, reveals a concerning lack of public confidence when it comes to accessing critical NHS services in England. Approximately one-third of adults in England express doubts about their ability to receive timely healthcare, including services such as GP appointments, mental health support, and hospital care.

  10. Have your say about health and social care services in Gateshead and Newcastle

    News -

    Healthwatch Gateshead and Healthwatch Newcastle are here to help make local health and care services better for you. We do this by finding out how you are experiencing these services and ultimately feeding this back to the people delivering and commissioning the services, to influence positive change based on what we have been told.

  11. Your experiences of Dentistry in 2023

    News -

    People have been telling us about challenges they face getting NHS dentistry. As a result we are working with the NHS Integrated Care Board (ICB) in the North East and North Cumbria to better understand people’s experiences of dentistry in 2023.