1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Healthwatch England has put together a useful guide about who can access adult social care and how to pay for it.

  4. Enter and View report Springvale Court 26 October 2016

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

  5. Enter and View report - Hawksbury House Care Home

    Advice and Information -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who
    experience the service first hand.

  6. What does urgent care mean to me?

    Report -

    A joint report with Healthwatch Newcastle on what urgent care means to local people.

  7. How to access mental health support if you're lesbian, gay, bisexual or transgender

    Advice and Information -

    If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

  8. Does the NHS have to provide an interpreter?

    Advice and Information -

    Do you know about your rights to language support in NHS settings?

  9. International Week of Deaf People

    Blog -

    Did you know that there are more than 200 different sign languages in use around the globe? With more than 70 million deaf people worldwide, it’s important to be aware of this accessible, expressive form of communication.

  10. Health issues of asylum seekers and refugees in Gateshead and Newcastle 2016

    Report -

    On 3 June 2015, Healthwatch Newcastle and Healthwatch Gateshead teamed up with the Regional Refugee Forum (RRF) to hold an event for asylum seekers and refugees resident in Newcastle and Gateshead.

  11. Don't box me in - young people-friendly services

    Report -

    We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care).

  12. Healthwatch Take Pride in Jay

    News -

    Engagement Officer Jay Conlon Uses Personal Experience to Champion LGBTQ+ Health and social care Issues.

  13. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care.