1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Healthwatch England has put together a useful guide about who can access adult social care and how to pay for it.

  4. Enter and View report Springvale Court 26 October 2016

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

  5. Enter and View report - Hawksbury House Care Home

    Advice and Information -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who
    experience the service first hand.

  6. What does urgent care mean to me?

    Report -

    A joint report with Healthwatch Newcastle on what urgent care means to local people.

  7. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  8. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  9. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  10. Supporting effective GP patient participation groups

    News -

    It has been a contractual requirement for each GP practice since April 2016 to have an active and involved Patient Participation Group (PPG).

  11. Blaydon Urgent Treatment Centre now open for walk-in appointments

    News -

    Blaydon Urgent Treatment Centre now open for walk-in appointments

  12. NHS waiting times – what are your experiences?

    News -

    Millions of people have had their treatment delayed by the pandemic – are you one of them? We want to know if you’re getting the advice, information and support you need while you wait.

  13. GP mystery shopping report - September

    Report -

    Telephone Mystery Shopping Project 30 September 2016
    GP Practices Across Gateshead

  14. GP access and Out of Hours Provision Survey 2015

    Report -

    Healthwatch Gateshead (HWG) was receiving anecdotal comments on access to GPs and Out of Hours Provision. We acknowledged that there appears to be a common theme both regionally and nationally and we wanted to try and establish a clearer picture of how things are working for the residents of Gateshead

  15. PPG forum report — February 2020

    Report -

    The report from the first forum, held in February 2020. This forum supports and develops patient participation groups (PPGs) in Newcastle and Gateshead.

  16. Impact of COVID-19 on Gateshead patients

    Report -

    In May 2020 CBC Health GP Federation asked us to develop a survey for GP patients in Gateshead on the impact of COVID-19.

  17. The Diabetes Epidemic in the UK: Unveiling the 5 Million Milestone

    Advice and Information -

    In a groundbreaking revelation, the latest report from Diabetes UK has sent shockwaves through the nation's healthcare landscape. The number of people living with diabetes in the UK has surpassed the 5 million mark for the first time, marking a significant milestone that demands our attention. This unprecedented figure not only highlights the scale of the diabetes epidemic but also underscores the urgent need for awareness, education, and proactive measures to tackle this growing public health challenge.

  18. Top tips to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.