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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
Advice and Information -
Do you or a loved one need help with social care? Healthwatch England has put together a useful guide about who can access adult social care and how to pay for it. -
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Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. -
Advice and Information -
Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who
experience the service first hand. -
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A joint report with Healthwatch Newcastle on what urgent care means to local people. -
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Healthwatch England report on 360 degree feedback on Healthwatch Gateshead's performance to date. -
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Our annual report detailing our work for the financial year 2019-20. -
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Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Gateshead. -
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In late 2021 we asked a cross cutting stakeholder and partner group of 42 organisations to complete our stakeholder feedback survey. This was used to steer us on our recent changes and if they were working. -
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Healthwatch Gateshead Committee meeting- Agenda
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19 October 2021
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14 October 2020 -
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10 July 2019, 10am —12 noon
St Mary’s Heritage Centre, Gateshead
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7 November 2018, 1—3pm
Room 1B, Davison Building
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31 October 2017 – 10.00am 12pm
Bewicks, Gateshead Civic Centre -
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This is a copy of our Record Keeping and Retention Policy -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
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Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with. -
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Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner. -
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Healthwatch Gateshead Committee meeting- 17/01/23 -
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Minutes of the committee meeting held on 18/04/2023 -
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Read our latest annual report and all that we have done through the year as your local Healthwatch. -
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We are delighted to announce that the time has come for our much-anticipated Annual Joint Meeting, and we cordially invite you to join us for this significant event. This gathering serves as a valuable platform to strengthen our collaboration, share insights, and align our efforts for continued success. -
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This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead. -
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Read all our Monthly Newsletters for 2024 , stay up to date with information and activities from Healthwatch Gateshead. -
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Celebrating Success: A Heartfelt Thank You for Making Our Annual Joint Meeting a Triumph! -
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Read our minutes from the Healthwatch Gateshead Committee Meeting -
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Healthwatch Gateshead proudly announces the appointment of Afsana Begum as their dynamic new Research and Engagement Manager. Armed with an impressive degree in Public Health, Afsana brings a wealth of knowledge and experience that will further invigorate the organisations' commitment to enhancing the health and well-being of individuals accessing health and social care services in Newcastle and Gateshead. -
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Minutes of committee meeting held on 31 October 2023