1. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  2. Don't box me in - young people-friendly services

    Report -

    We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care).

  3. How to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most of your GP appointment.

  4. What people think about the COVID19 vaccine

    Report -

    In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.

    We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally.

  5. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  6. One-third of adults in England express doubts about their ability to receive timely healthcare

    News -

    - By Healthwatch England

    New research conducted in 2023, reveals a concerning lack of public confidence when it comes to accessing critical NHS services in England. Approximately one-third of adults in England express doubts about their ability to receive timely healthcare, including services such as GP appointments, mental health support, and hospital care.

  7. Have your say about health and social care services in Gateshead and Newcastle

    News -

    Healthwatch Gateshead and Healthwatch Newcastle are here to help make local health and care services better for you. We do this by finding out how you are experiencing these services and ultimately feeding this back to the people delivering and commissioning the services, to influence positive change based on what we have been told.

  8. Your experiences of Dentistry in 2023

    News -

    People have been telling us about challenges they face getting NHS dentistry. As a result we are working with the NHS Integrated Care Board (ICB) in the North East and North Cumbria to better understand people’s experiences of dentistry in 2023.