1. Lost in translation

    Report -

    In early 2020 we worked with The Gateshead Housing Company. We gathered experiences of their service users on accessing Arabic interpreting and translation services for health appointments in Gateshead.

  2. Don't box me in - young people-friendly services

    Report -

    We ran a questionnaire during spring 2020 to find out how young people felt about the way health professionals treated them. We used ‘You’re Welcome’ criteria and feedback as guidance (quality criteria set out by the Department of Health and Social Care).