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Healthwatch Gateshead (HWG) was receiving anecdotal comments on access to GPs and Out of Hours Provision. We acknowledged that there appears to be a common theme both regionally and nationally and we wanted to try and establish a clearer picture of how things are working for the residents of Gateshead -
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Our annual report detailing our work for the financial year 2016-17. -
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Our annual report detailing our work for the financial year 2015-16 -
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Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies -
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Healthwatch Gateshead carried out some detailed work on patients experience on the discharge process from the Queen Elizabeth Hospital, Gateshead -
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Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who
experience the service first hand. -
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Healthwatch England report on 360 degree feedback on Healthwatch Gateshead's performance to date. -
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This report outlines the key activities undertaken by Healthwatch Gateshead to support, promote and encourage residents to have a stronger voice in their health and social care by either being the representative of diverse communities or by providing intelligence – including evidence from people’s views and experiences – to influence the policy, planning, commissioning and delivery of health and social care. -
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Telephone Mystery Shopping Project 30 September 2016
GP Practices Across Gateshead -
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Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. -
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Listening event covering 8 topics for discussion. This report details residents views, comments and suggestions put directly to health and social decision makers in Gateshead. -
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How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost. -
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On 3 June 2015, Healthwatch Newcastle and Healthwatch Gateshead teamed up with the Regional Refugee Forum (RRF) to hold an event for asylum seekers and refugees resident in Newcastle and Gateshead. -
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This report builds on our ‘Don’t box me in’ report. Young people and their parents/carers were asked how easy or difficult it was for young people to access health services in Newcastle and Gateshead.
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Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Gateshead. -
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In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.
We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally. -
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Our annual report provides a summary of the experiences people have shared with us and highlights the action we have taken in response. Take a look to see how people's views are impacting decisions made by NHS and social care leaders. -
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Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support. -
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In late 2021 we asked a cross cutting stakeholder and partner group of 42 organisations to complete our stakeholder feedback survey. This was used to steer us on our recent changes and if they were working. -
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Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health. -
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Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
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Millions of people have had their treatment delayed by the pandemic – are you one of them? We want to know if you’re getting the advice, information and support you need while you wait. -
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Stoptober is back! The campaign is calling on smokers to join 2.3 million others who have made a quit attempt in the past decade. Over 6 million adults in England still smoke. It remains the leading cause of premature death, with almost 75,000 preventable deaths a year. -
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Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
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19 October 2021
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At Healthwatch Gateshead we listen carefully to what we hear from the community, from VCSE organisations and from Health and Social Care services to identify the matters that are the common challenges people are facing or are the most prominent within our local communities. Using this information we are able to continually identify our areas of focus for the coming months. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Healthwatch Gateshead is here to get your views on health and social care. When we know what matters to you, we can improve health and social care services, together.
We’re here to show that when people share their experiences, they can make change happen. We also offer practical services, support, and advice to improve services. -
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Meet the Healthwatch Gateshead Committee! Find out more about the Committee; its role and purpose and how to become a Committee Member. -
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We have a small and dedicated team of staff at Healthwatch Newcastle, with most of us working part-time. Our staff come from a wide variety of backgrounds, from business management to social work, acute medicine to youth engagement and more. A common interest in improving health and social care services brings all of our staff together, and every member of our team brings us new insight. -
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Check out our top tips and guidance to help you through the process. -
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We use cookies on our website to make your experience as easy and simple as possible. -
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We are committed to making sure all our information is clear and accessible for everyone. -
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These terms and conditions tell you how the Healthwatch Gateshead website is managed and how you are protected when you are using our site. If you do not agree with these terms, you should leave the site immediately. -
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Gateshead Council has launched a £200,000 Digital Transformation and Support Fund to support small and medium sized voluntary and community sector (VCS) organisations to identify the training and digital innovation their organisations need to help them grow and thrive. -
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There are lots of ways you can get involved as a volunteer. Take a look at our current opportunities and how you can get in touch with us. -
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You have the power to help make change happen. -
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Meet our trained enter and view representatives. -
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Blaydon Urgent Treatment Centre now open for walk-in appointments -
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